NYC.com Best Rate Guarantee
The NYC.com Best Rate Guarantee protects your wallet and takes the worry out of booking a hotel room. Because of the large volume of New York City lodging reservations we process, we are able to negotiate special rates with New York City hotels. All Best Rate Guarantee Hotel reservations booked through NYC.com are guaranteed to be the lowest rate available for that hotel. After you book with NYC.com, if you find a lower publicly available rate online for the same dates, hotel, and room category, we will match the price and refund you the difference.
And unlike other so called "Guarantees," we will match the price right up to the time of the hotel's cancellation deadline, whether that is three days after you made the booking or three months. So stop worrying and start booking.
Frequently Asked Questions
1. What are the requirements for claiming the Best Rate Guarantee?
- You must have already booked a prepaid reservation.
- This reservation cannot be for one of our non-discounted properties.
- The lower rate must be available for booking with identical specifications of the original request (ex: same hotel, same date and same room type).
2. What should I do if I find a cheaper rate on a competitor's site?
If your NYC.com booking meets the above requirements, submit your request using the online Best Rate Guarantee or call us at
3. What properties qualify for the NYC.com Best Rate Guarantee?
Almost every NYC.com partner properties qualify for the Best Rate Guarantee! Just look for the Best Rate Guarantee seal when you are searching for your hotel.
4. How is my credit issued?
If we verify your claim, credit will be issued directly to the credit card provided at time of booking. It may take up to 30 days or the next billing cycle for the credit to appear on your statement.
Best Rate Guarantee Form
Terms and Conditions
Best Rate GuaranteeIf, after you have booked and prepaid for a hotel on NYC.com, you find a lower rate on NYC.com or on another U.S.-based website prior to the property's cancellation deadline, we will either, at our option, refund the difference to you or cancel the reservation without penalty. Package bookings and bookings that cannot be cancelled are not eligible for this guarantee.
Submitting a ClaimYou must submit your request using the Best Rate Guarantee form prior to the property's cancellation deadline. Deadlines vary. Refer to your booking confirmation email or your reservation details for the applicable deadline. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives.
Comparison Must Be to Same ItineraryThe Best Rate Guarantee is available only for exact itinerary matches, including property, room type, applicable refund policy, and dates of travel as booked through NYC.com. In addition, the comparison must be to the same property purchased stand-alone through another website (i.e., not part of a hotel + air package). The guarantee applies only to the cost of booked travel, as presented in the NYC.com search results, without including taxes and fees. It is not available for bookings on websites where the property or other booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
Comparison Must Be Availableto the General Public. The Best Rate Guarantee applies only to prices both advertised and available to the general public on a U.S.-based website. For example, this does not include rates offered on membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted and booked in U.S. dollars (and without reference to currency converters).
Claim VerificationAll requests are subject to verification by NYC.com. We will not accept screenshots or other purported evidence of a lower price that we cannot independently confirm. Nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Verified requests will receive a credit to the credit card used for the booking. It may take up to 30 days or the next billing cycle for the credit to appear on your statement.
ChangesWe reserve the right in our sole discretion to modify or discontinue the Best Rate Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.